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Shipping & Returns

Returns Policy

We do not accept returns or process refunds. You may return new items within 15 days of delivery for an exchange of an item of equal or lesser value. If we have made a mistake with your order we will happily cover the cost of the exchange. Just fill out the contact form or email orders@imaginalus.com


Due to internet Fraud restrictions, some countries may not be unavailable for shipment. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If you have any further questions about your order, please fill in the details below. Thank you.

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   Order Number
   RMA Number
*  Details
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